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Use case · Ecommerce & Retail

Turn one order into a habit.

Your shoppers browse, buy, lapse and come back on their own clocks. PilotX works each one, deciding the next move that turns a first order into a second, and a second into a routine.

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Live in 30 minutes. Works with your stack, or as your whole engine.
How PilotX works for ecommerce & retail

One customer, from signal to sent.

Follows Maya R., a skincare shopper on a roughly 34-day serum reorder cycle, through the refill window PilotX catches in time.

1Sees the momentMaya reorders serum about every 34 days, so on day 31 PilotX flags her refill window opening before she runs low.Opportunity Detection
2Decides the moveMaya reorders reliably, so PilotX sends a plain refill reminder the day before she runs low and saves discounts for shoppers who need them.Intelligent Interventions
3Acts, 1:1Maya opens email, so the reminder lands in her inbox in your brand's voice, checked before it sends; the next shopper gets SMS.Omnichannel
4Learns and sharpensMaya reorders two days later, so PilotX learns her cycle is nearer 36 days, delays her next nudge, and applies it across the product.Reports
Moments PilotX acts on

The moments that decide growth or churn.

Every one of these is live, per customer, and gone if you wait for the next report. PilotX catches them and picks the move.

Cart left behind

Solve the real blocker while they are still on the page, not a blast an hour later.

The refill window

Reach a repeat buyer the day before they run out, not a week after.

A VIP taking shape

Spot a rising customer early and treat them like one before they ask.

The capabilities behind it

What does the work, for you.

Opportunity DetectionCatches the refill window, the abandoned cart and the rising VIP the moment each one happens.Intelligent InterventionsDecides refill reminder, restock offer or hold per shopper, so discounts reach only the shoppers who need them.OmnichannelReaches each shopper on the channel they open, email or SMS, so the refill nudge lands.SimulatorRuns the refill or win-back campaign on real customers first, so every discount lands where it lifts revenue.
Who this covers

Built for ecommerce & retail of every shape.

DTCMarketplacesSubscription commerceBeautyFashion & apparelLuxuryHomeFood & beverageConsumer electronicsPetKids & family
The same engine, your world

One goal in. A decision for every customer out.

Set the goal in plain English. Four agents read every customer, decide the next best move, send it across the right channel, and get sharper every week. Live in 30 minutes, measured against a control group you set.

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Four mystery shoppers. Zero silent revenue leaks.

Share your store and four autonomous mystery shoppers will walk your customer journeys from the outside. We find every moment your store stayed silent, size the missing repeat revenue, and email you the findings. Nothing to install, zero list contact, and no meeting required.

Audit your revenue leaks, freeBook a demo