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The agentic marketing platform for consumer brands

Treat every customer
like a regular.

PilotX is AI that looks after your customers the way your best shop assistant would. It notices who's running low, remembers what they liked, and knows when to leave them alone. Then it sends a personal email, text or WhatsApp at the right moment. No flows to build.

or book a 30-minute demo (opens in a new tab)

Start free: we'll shop your store like a customer and show you which follow-ups never arrive. Nothing to install.

Works with

Keep Klaviyo as your sender, or let PilotX send. Nothing you run today has to switch off.

Where customers slip away

Three moments your flows miss.

A good shop assistant would catch all three. Most stores send nothing, or send everyone the same thing.

01 · Almost bought

They got to payment, then heard nothing.

Today

A shopper stops at checkout. Many stores send nothing, and the rest send everyone the same reminder.

With PilotX

A follow-up while they still want it, answering what actually stopped them.

  • Names the exact item they left
  • Answers the real blocker, like the shipping cost
  • By email or text, whichever they open
Example text message to Daniel, who stopped at payment with a $64 basket.
Aura Example · SMS

Tue 14:02 · Daniel stopped at payment · $64 basket

Tue 15:02

Still deciding, Daniel? You're $11 from free shipping, and the travel-size serum closes the gap. Your basket is saved.

Why now: he stopped at the shipping cost, not the product.

No discount. Just an answer to what stopped him.

02 · Looked, then left

They looked, left, and never heard from you.

Today

A shopper browses, leaves, and hears nothing, or gets the same “still thinking?” email as everyone else.

With PilotX

A follow-up about what that person actually looked at.

  • Written from what they viewed and bought
  • Suggests the one thing that completes it
  • Waits when a message would only annoy
Example email to Ava, who bought the cleanser and keeps looking at the serum.

Inbox

Example · Email

Bought the Gentle Cleanser 12 days ago · viewed the Night Serum 3 times

Today

Aura

The other half of your routine

Hi Ava, you have the cleanser. The serum you keep coming back to is the other half, and both ship free this week.

  • Gentle Cleanser
  • Night Serum

Why now: she has looked at the serum three times since her first order.

Written from what she looked at. Nobody built a segment.

03 · Running low

Your regulars run out, then buy somewhere else.

Today

Refills go out on one calendar for everyone, so the people who run out early quietly drift off.

With PilotX

Each reminder is timed to when that customer usually reorders.

  • Timed to each person's own reorder rhythm
  • Sent before they run out, not on day 30
  • Full price when they were going to buy anyway

Reminded on her day, not on everyone's.

Example messages for a sample brand.

Everyday moments

Everything a great shop assistant would notice.

Eight everyday moments, for a sample brand. Scroll or tap through them, and drag to see the difference.

  1. Running low

    Her bottle lasts about 45 days. It's day 40.

    A typical flow Example Day 14, to everyone · Hi there! 15% off sitewide this weekend only.

    PilotX Example Email Day 40 · Almost out of your Everyday Serum, Maya? One tap reorders it.

    On her day, at full price.

  2. Back in stock

    She joined the waitlist the day it sold out.

    A typical flow Example To the whole list · BACK IN STOCK!!! Shop now before it sells out again.

    PilotX Example Email Your Cloud Cream is back, Camila. One is set aside for you until Sunday.

    Written for the person who waited.

  3. First order tips

    Three weeks since his first bag of coffee.

    A typical flow Example Day 1 · Hi {first_name}, welcome! Here's 10% off your next order.

    PilotX Example Email Week 3 · Getting the best from your first bag, Tom: grind it just before you brew.

    Help with what he bought, not another code.

  4. Win-back

    A regular, quiet for 90 days.

    A typical flow Example Day 90, 120, 150 · WE MISS YOU!! 30% off everything, today only.

    PilotX Example SMS We kept your usual Glow Duo in stock, Priya. Want it sent this week?

    Her usual, remembered. No discount.

  5. Thank you

    A top customer, quiet since a late parcel.

    A typical flow Example To the whole list · Dear valued customer, don't miss our summer sale!

    PilotX Example WhatsApp The new oil opens Friday, Amara. Yours can ship today.

    Early access says more than an apology code.

  6. Delivery hiccup

    Tracking stalled six days after shipping.

    A typical flow Example Day 7, on schedule · Loving your order? Leave us a 5-star review!

    PilotX Example Email About your parcel, Noah: we've chased the courier. Nothing for you to do.

    Fixed before he had to ask.

  7. Bigger size

    Five full-price orders of the 30-day tub.

    A typical flow Example To the whole list · UP TO 50% OFF EVERYTHING. Ends tonight!

    PilotX Example SMS The 90-day tub costs less per day, Marcus, and ships free.

    Rewards loyalty without a sale.

  8. Pick up where you left off

    Monthly for eight months, then paused.

    A typical flow Example Every 3 days · Reactivate now and save 15%! Offer ends soon!

    PilotX Example Email Whenever you're ready, Jonah. Pick up your Morning Greens in one tap.

    No pressure keeps the door open.

Her bottle lasts about 45 days. It's day 40.

She joined the waitlist the day it sold out.

Three weeks since his first bag of coffee.

A regular, quiet for 90 days.

A top customer, quiet since a late parcel.

Tracking stalled six days after shipping.

Five full-price orders of the 30-day tub.

Monthly for eight months, then paused.

PilotX Example

Maya R.EmailDay 40

Her bottle lasts about 45 days. It's day 40.

Almost out of your Everyday Serum, Maya? One tap reorders it.

Camila R.Email

She joined the waitlist the day it sold out.

Your Cloud Cream is back, Camila. One is set aside for you until Sunday.

Tom K.EmailWeek 3

Three weeks since his first bag of coffee.

Getting the best from your first bag, Tom: grind it just before you brew.

Priya D.SMS

A regular, quiet for 90 days.

We kept your usual Glow Duo in stock, Priya. Want it sent this week?

Amara O.WhatsApp

A top customer, quiet since a late parcel.

The new oil opens Friday, Amara. Yours can ship today.

Noah K.Email

Tracking stalled six days after shipping.

About your parcel, Noah: we've chased the courier. Nothing for you to do.

Marcus T.SMS

Five full-price orders of the 30-day tub.

The 90-day tub costs less per day, Marcus, and ships free.

Jonah B.Email

Monthly for eight months, then paused.

Whenever you're ready, Jonah. Pick up your Morning Greens in one tap.

A typical flow Example

AuraDay 14, to everyone

Hi there! 15% off sitewide this weekend only.

AuraTo the whole list

BACK IN STOCK!!! Shop now before it sells out again.

AuraDay 1

Hi {first_name}, welcome! Here's 10% off your next order.

AuraDay 90, 120, 150

WE MISS YOU!! 30% off everything, today only.

AuraTo the whole list

Dear valued customer, don't miss our summer sale!

AuraDay 7, on schedule

Loving your order? Leave us a 5-star review!

AuraTo the whole list

UP TO 50% OFF EVERYTHING. Ends tonight!

AuraEvery 3 days

Reactivate now and save 15%! Offer ends soon!

1 / 8

On her day, at full price.

Written for the person who waited.

Help with what he bought, not another code.

Her usual, remembered. No discount.

Early access says more than an apology code.

Fixed before he had to ask.

Rewards loyalty without a sale.

No pressure keeps the door open.

Example messages for a sample brand.

What changes

Not another tool to run. It does the work.

Another tool

You still do the work.

You build the segments and the flows, and AI helps you write a little faster. Everyone who hits a trigger still gets the same email, and every new idea is another flow.

Example
  1. Trigger
  2. Wait 1 day
  3. Email 1
  4. Wait 3 days
  5. Email 2

PilotX

It does the work. You set the rules.

Tell it your voice and your limits. It picks who hears from you, writes each message and sends it at the right moment. You approve as much as you want to.

Example
  • Maya · Running low Almost out of your Everyday Serum, Maya? Ready for your yesApproved by you
  • Priya · Win-back We kept your usual Glow Duo in stock, Priya. Ready for your yes
  • Tom · First order tips Grind it just before you brew. Ready for your yes

Example flow and messages for a sample brand.

Getting started

Live in about 30 minutes. We'll set it up with you.

No migration and no developer. Keep Klaviyo as your sender, or let PilotX send. Your flows can keep running while you try it.

  1. A 30-minute call

    We connect Shopify and your email tool with you. Nothing on your site changes.

  2. Your voice, your limits

    Tell us how you sound, which offers are allowed, and how often a customer can hear from you.

  3. Approve, then relax

    Approve every message at first. When you trust it, let the sure ones run on your rules.

Pricing

10% of the extra sales we add. Nothing if we add nothing.

A group of your customers doesn't get PilotX messages. What everyone else spends above that group is the extra PilotX added, and we take 10% of it.

No seats. No per-contact fees. No contract.

  • 10% of the extra sales we add
  • $0 if there's no lift
  • $2,500 a month, capped
Get my free audit Book a demo (opens in a new tab)

Start here

Let us shop your store first.

Before you switch anything on, our AI mystery shoppers visit your store like real customers. They browse, sign up, fill a cart and leave at checkout, each from its own inbox. Then they watch for 48 hours to see what your store sends.

Within three working days, a private report

  • What arrived, and what never did
  • A money figure for each gap, worked out from your own prices
  • The one gap to fix first
  • Nothing to install
  • No access to your store
  • Your customers are never contacted
  • Yours to keep
Get my free audit

Mystery shopper's inbox

Example
  1. Welcome email Arrived after 3 min
  2. After browsing Nothing in 48 hours
  3. After the cart Arrived after 1 hour
  4. After checkout Nothing in 48 hours
Example inbox from a sample store.

155 of 219

stores we could read had at least one gap. That's 7 in 10.

PilotX's own store audits · as of 27 Sep 2026 · not customer results

Fair questions, straight answers.

Rather talk it through?

Book a 30-minute demo (opens in a new tab) info@usepilotx.ai
Do I have to leave Klaviyo?

No. Keep Klaviyo as your sender, or let PilotX send for you. Your flows can keep running while you try it, so nothing you rely on has to switch off.

How long is setup?

About 30 minutes on Shopify, and we'll do it with you. You connect your store and your email tool, then tell it your voice and your limits. No migration and no developer.

Will it sound like us?

Yes. It learns your voice from your past emails and your brand rules, and checks every message against them before it goes. Products, prices and offers come from your catalogue and your rules, so nothing is made up.

Can I approve messages first?

Yes. Approve every message until you're comfortable. Then let the ones you're sure of run on your rules, and keep approving the rest. Pause any time.

Will it annoy my customers?

A good shop assistant knows when to leave people alone, and so does PilotX. It keeps to your limits on how often someone hears from you, quiet hours and consent. Often the right move is to wait.

What does it cost?

10% of the extra sales PilotX adds, and nothing if it adds nothing. A group of your customers doesn't get PilotX messages; what everyone else spends above that group is the extra, and we take 10% of it, capped at $2,500 a month. No seats, no per-contact fees, no contract.

Do you have case studies?

We're early, so rather than point you at another brand's numbers, we prove it on yours. A group of your customers doesn't get PilotX messages, so the extra orders show up in your own numbers.

What's in the free audit?

Our AI mystery shoppers browse your store, sign up, fill a cart and leave at checkout, each from its own inbox, then watch for 48 hours. Within three working days you get a private report: what arrived, what never did, a money figure for each gap from your own prices, and the one gap to fix first. Nothing to install, and your customers are never contacted.

Get started

Your customers, looked after.

Start with a free audit of your store, or book a 30-minute demo and see what PilotX would send your customers.

or book a 30-minute demo (opens in a new tab)

Free · Nothing to install · No access to your store · Report within three working days

Seun, co-founder of PilotX James, co-founder of PilotX

You'll talk to Seun or James, the people building PilotX. Not a sales team.

Book a 30-minute demo (opens in a new tab)