01New
She bought whole bean and no grinder. The grind guide, before her first cup.
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PilotX for Shopify
Turn more Shopify customers into repeat buyers.
About 72% of the customers you paid to acquire never buy a second time. PilotX plugs into your Shopify store and works every one of them, one at a time, sending the thing most likely to bring them back on the day it will land. You do not build a single flow.
Free. No access, no install, and no call to book.
Live in about 30 minutes. Measured against a control group you set.The gap
You paid for every customer. Most never come back.
Acquisition costs more every year. The second order is the cheapest revenue you will ever earn, and working thousands of customers one by one is the job no lean team has the hours to do. So the base you paid for sits there.
Repeat purchase and repeat spend figures: Rivo Shopify benchmarks, 2026 (28.2% average repeat purchase rate). Acquisition cost trend: CAC benchmarks by industry, 2026, median ecommerce $87 and DTC apparel $94, up 12% year on year.
Where it leaks
The four moments that decide it. A fixed flow reads none of them.
You already built the flows. They do exactly what you told them, on the day you picked, for everyone at once. That is the ceiling, and it is where the orders go missing.
PilotXWhere the order goes
One customer, four moments
One customer, four moments
On a fixed flow101,700 people, one sendEmailStill thinking it over?
Your basket is waiting. Come back and finish your order today.
Renewing serum, 30mlSame words to everyone
With PilotXMaya, and nobody elseEmailDelivery is covered on this one
You stopped at the shipping step, so we have covered the delivery. Nothing else changed.
Renewing serum, 30mlThe blocker answered, no discount
The flow assumed she forgot. She had not forgotten. She balked at the delivery charge.
You build none of these. You say what you want more of, and it runs on every customer you have, without your team building or babysitting another flow.
Free revenue leak audit · 4 autonomous mystery shoppers
Where is your Shopify store leaking repeat revenue today?
Four autonomous mystery shoppers will walk your customer journeys (Welcome, Browse, Cart, and Checkout) to find silent gaps and size what they cost your store in a private dossier within 48 hours.
Zero list contactNo store access neededNo sales call required
Audit my Shopify store, freeFindings delivered in 48h · Nothing to install
Against what you run today
Your tools store and send. None of them decide.
The gap is not another sending tool, more hours, or a bigger list. It is the call about what one customer should get, and when.
PilotXWhere the call gets made
Aldermoor Wellness
Your stack todayAldermoor WellnessLanded in your store today
OR5,940orders and returnsBK12,880baskets left openSP372support threads answeredSB268deliveries skippedCT414catalogue and stock changes
Stored, tidy, sitting stillThe part that is missing
For one customer, todayWho it is forWhat they getWhich channelWhat time
19,874signals in, none decided onNo tool you run fills these in.Where it could go out
EmailSMSPushWhatsAppIn-appAdsSupportPulse
Eight channels ready, nothing telling them what to sendThe data and the channels were never the problem. The call between them was.
What changes
The work stops being yours. The relationships stay yours.
Your marketer keeps the judgement, the brand and the final say. What goes is the building, the wiring and the hours nobody had. A lean team gets the reach of a very large one.
The week now38.0hours
Thirty six of the thirty eight hours go on the build, the wiring, the testing, the fixes and the numbers.
- Building14.5
- Fixing6.5
- Segments5.5
- QA5.0
- Reporting4.5
- Customers2.0
The week with PilotX38.0hours
Thirty four of the same thirty eight go on the analysis, the offer, the creative, the strategy and the decisions.
- Analysis9.0
- Creative8.5
- The offer7.0
- Strategy6.5
- Checking4.0
- Approving3.0
The building, wiring, QA, the sends and the reporting, across email, SMS, push, WhatsApp, in-app, ads, support and pulse, handled by PilotX.
All weekFive days, thirty eight hours, either way.
Now38.0 hours
Thirty six of the thirty eight hours go on building, wiring, testing, chasing a fix and last month’s numbers. The win-back is rewritten five times and still ships on a Thursday.
One send, 167,900 people, the same words on the same morning.
With PilotX38.0 hours
Thirty four of the thirty eight go on the analysis, the offer, the creative, the strategy and the decisions. She approves the work, holds back what she does not like, and keeps the final say.
394,670customers given a moment of their own this week948,398 looked at, every day
The same one person, and every customer now gets looked at every day, not only the ones there was time for
Setting it up
You type one sentence. It builds the rest.
Say what you want more of the way you would say it to a colleague. No flows to draw, no segments to wire, nothing to maintain when the offer or the stock changes.
All of them, at once
Every customer gets four agents. Not just the ones you have time for.
New, loyal, slipping away or long gone quiet, each one gets their own call and their own moment. Some get a message. Some get an offer or a single question. Some are best left alone today, so nothing goes out.
Before you hand anything over
You see every call it makes. And you can stop any of them.
Letting software message your customers is a real decision. Nothing about it is a black box.
- It cannot invent a product or a price. Every name, image, price and link is pulled from your live catalogue.
- You watch it decide before it sends. Read the reasoning for each customer, then approve or let it run.
- It stays your brand. Your logo, colours, fonts and voice, read from your store on day one.
- You set the limits. Quiet hours, how often anyone is contacted, and a control group held back.
The modelled return
Up to 50%more revenue, about 3x a broadcast
$10of extra sales for every $1 you pay
Working every shopper one at a time is modelled to add up to 50% more revenue, about three times the 15% a broadcast tops out at. PilotX is paid 10% of the extra, capped at $2,500 a month.
Model your returnModelled, and measured against a control group you set. Never a guarantee.Straight answers
What Shopify owners ask us first
How do I get more repeat customers on my Shopify store?
On an average Shopify store about 72% of customers never make a second purchase, so the largest gain is usually working the customers you already paid to acquire rather than buying more. PilotX connects natively to Shopify, reads what each shopper actually did, and sends the one move most likely to bring them back, at the moment it will land for that person.
Can AI run my Shopify email and SMS marketing?
Yes. PilotX puts four agents on every customer: Discovery learns the person and reads the moment, Decision picks the next best move, Delivery writes and sends it on your brand, and a Supervisor learns what worked across the whole base. You set the goal in plain English and approve the work. It handles the building.
How is this different from Klaviyo flows?
A flow does exactly what you told it, on the day you picked, for everyone who trips the same trigger. PilotX makes a fresh decision for each customer instead, including the decision to send nothing today. You keep your existing sender, templates and reporting, and nothing has to be ripped out to start.
How long does it take to set up on Shopify?
About 30 minutes. You connect your Shopify store natively, type what you want more of in one sentence, and PilotX builds the rest. There are no flows to draw, no segments to wire, and nothing to maintain when the offer or the stock changes.
Will it send messages to my customers without my approval?
Only if you want it to. You can approve every message before it goes, or let it run. You set the quiet hours and how often anyone can be contacted, and every product name, price, image and link has to come from your live Shopify catalogue, so it cannot invent an offer.
How do I know it actually worked?
Every result is measured against a control group you set, so the lift shows up in real money rather than in open rates. The value model is modelled, not measured: up to 50% more revenue at full capacity, measured against that control group.
The free Retention Fix
See where revenue leaks from your Shopify journey.
Give us your store. We find the one moment missing from your customer journey, build that flow on your own products and your own voice, and show you it working in a ten-minute replay. Free, before you give us any access and before we ever speak.