Every channel, the right one for each customer.
Your customers do not live on one channel, and one message to all of them is a blast. PilotX reaches each person on the surface they actually open, and writes to look native there, across email, SMS, push, WhatsApp, in-app and more.
One customer, one message, on the channel that reaches them.
Every channel your customers actually use.
The agents reach each person where they already are, and write to look native there. New channels switch on the moment you need them.
Room for the full story. The workhorse for anything that can wait a beat.
Short, timely, personal. For the moment that will not keep.
A tap straight back into the app, timed to when they act.
Conversational reach where your customers already talk.
The right message the moment they open the app or site.
A one-question ask when the agents need context to decide well.
Paid retargeting the agents switch on, and off, per person.
A proactive check-in before a small snag turns into a cancel.
The channel that fits each person.
Three customers, three surfaces, one brand. Same voice, written to look at home wherever it lands.
Maya R.Opens on mobile at lunchSMSChose SMS: Time-sensitive, and she reads texts within minutes.
Devon P.Cart left behind, 2 itemsEmail
The Court trainers you saved are still in your cart, in your size. Here they are, one tap from done, with the pair our team keeps styling them with.
Finish checking outChose Email: Room to show the size back in stock and the pairing.
Aria L.Quiet 40 days, app installedPushChose Push: She lives in the app, so a push lands fastest.
Four mystery shoppers. Zero silent revenue leaks.
Share your store and four autonomous mystery shoppers will walk your customer journeys from the outside. We find every moment your store stayed silent, size the missing repeat revenue, and email you the findings. Nothing to install, zero list contact, and no meeting required.